Effective Date: 17-05-2025

Torus Gateway Financial Brokers LLC (“we”, “our”, or “us”) is committed to protecting the privacy and confidentiality of your personal data. This Privacy Policy outlines how we collect, use, store, and share your personal data in accordance with the applicable data protection laws in the United Arab Emirates, including the UAE Personal Data Protection Law (PDPL) and, where applicable, the DIFC Data Protection Law.

1. Scope of the Policy

This policy applies to all personal data collected through our banking services, online platforms, mobile applications, in-branch visits, and other interactions you may have with us as a customer, website visitor, or app user in Dubai.

2. Information We Collect

We may collect the following types of personal data:

  • Identification data: Name, date of birth, passport/Emirates ID, nationality.
  • Contact details: Email, phone number, address.
  • Financial data: Bank account numbers, transaction history, income details, credit reports.
  • Digital identifiers: IP address, browser data, device type, geolocation.
  • KYC/AML documents: Utility bills, source of funds evidence, employment info.
  • Biometric data: Facial recognition or fingerprint (if applicable and with explicit consent).

3. How We Use Your Information

Your personal data may be used for the following purposes:

  • To provide and manage your banking products and services.
  • To comply with legal and regulatory obligations (e.g., KYC, AML laws).
  • To detect and prevent fraud or unauthorized access.
  • To personalize customer experience and improve service delivery.
  • To communicate with you regarding your account, offers, and updates.
  • For internal audit, compliance monitoring, and risk assessment.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Consent: Where required, we will obtain your consent.
  • Contractual necessity: To fulfill our contract with you.
  • Legal obligation: To meet our regulatory and legal duties.
  • Legitimate interests: For business and operational purposes, balanced with your privacy rights.

5. Data Sharing and Disclosure

We may share your data with:

  • Government or regulatory bodies (e.g., UAE Central Bank, Ministry of Finance, FATF-related obligations).
  • Third-party service providers (e.g., payment processors, cloud storage providers).
  • International correspondent banks (where applicable).
  • Affiliates, subsidiaries, or partners under confidentiality obligations.
  • Legal advisors, auditors, or fraud prevention agencies.

We do not sell your personal data.

6. Cross-Border Data Transfers

Where necessary, personal data may be transferred outside the UAE. In such cases, we ensure that the recipient country offers adequate data protection or we apply appropriate safeguards (e.g., contractual clauses).

7. Data Retention

We retain your personal data only as long as necessary for the purposes described in this policy or as required by UAE laws and regulations.

8. Your Rights

Under UAE PDPL and/or DIFC laws, you may have the right to:

  • Access your personal data.
  • Correct or update inaccurate data.
  • Request deletion (subject to legal and contractual obligations).
  • Object to processing in certain cases.
  • Withdraw consent (where processing is based on consent).
  • Lodge a complaint with the UAE Data Office or DIFC Commissioner (as applicable).

9. Data Security

We implement industry-standard security measures, including encryption, secure storage, access controls, and regular audits to protect your personal data from unauthorized access, loss, or misuse.

10. Cookies and Tracking

Our website may use cookies and similar technologies for analytical and service improvement purposes. You can control cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically. Significant changes will be notified through our official channels.

12. Contact Us

If you have any questions or wish to exercise your privacy rights, you can contact our Data Protection Officer:

Torus Gateway Financial Brokers LLC
Rais Hasan Saadi Building – 402, 4th Floor – Khalid Bin Al Waleed Rd – Bur Dubai – Dubai – United Arab Emirates
info@truelex.ae
+971585105577